Doctor Appointments
We have recently conducted an analysis of our appointment system and have made some alterations, to ensure that as many people as possible can speak to a doctor when they ring to book a same day appointment. Your ongoing feedback to continue to improve is also gratefully received.
Appointment slots will continue to be able to book up to 2 weeks in advance, these are offered on a first-come-first-served basis. These are for follow-ups, or non-urgent appointments and reviews with a GP. These appointments may be booked online, over the telephone or in person.
Online booking- If you do not have your user name and password, please call into reception and ask for it.  You will need some photo id with you. 
Routine GP appointments in the Practice are 10 minutes long. We ask that you do not ‘save up’ problems as a single 10 minute appointment is sufficient time to deal with one problem only. If you have several problems please ask for a double appointment.
Same day appointments
If you need an urgent/same day appointment with a doctor, please contact the surgery at 8.30am (for morning appointments) or 2pm (for afternoon appointments) and you may be offered either an appointment or our telephone call back service. The receptionist will take your name, contact details and a brief description of the problem and if appropriate will book a telephone appointment for you with the doctor.
The doctor will call you back with advice and offer you a face-to-face appointment if necessary.
Please note the call will show as a private number on your phone. The doctor will only call once, and are not allowed to leave voicemail messages except where it is clear and specific in stating who the voicemail belongs to.
Why does the receptionist need to ask the nature of my problem?
The reception team are members of the Practice team and it has been agreed that they will ask patients 'why they need to be seen' Reception staff are bound by the same level of confidentiality as our clinicians.
Reception staff are trained to ask questions in order that you receive:
-the most appropriate medical care
-from the most appropriate health professional
-at the most appropriate time
The information that the receptionists pass onto the doctor allows the doctor to prioritise the calls and ensure that all patients receive the most appropriate care.
Home Visits
If you are too ill to attend the surgery please let us know before 10.30 am if possible and explain the problem clearly to the receptionist. You will be booked a telephone appointment with a GP for them to assess your problem. The doctor will arrange for an appropriate time to call if a visit is necessary, if not the doctor will make alternative arrangements.
Nurse/ Health Care Assistant Appointments
We offer a variety of appointments and clinics between 9am and 6pm
Phlebotomy/Blood Testing Appointments
Monday, Tuesday & Thursday 9am-11am
Wednesday 8.30am-11am
Friday 9.30am -11am 
Also weekend and evening appointments available in Extended Hours- please ask Reception for details
NHS Health Checks are available to patients between the ages of 40 and 74, every 5 years. Appointments are with the Healthcare Assistant. For more information see
When The Surgery Is Closed
 Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

 111 is a free number
You can also get health advice from
 - Speaking to your local pharmacist 
 - Visit the NHS Website on line at
 - Visit the Urgent Care Centre (formally Walk in Centre) (London Rd near the BBC, no appointment needed)
If your problem is a serious life threatening emergency CALL 999
EXTENDED GP EVENING AND WEEKEND OPENING HOURS- Suspended for the moment due to Coronavirus / COVID 19
As a Rushcliffe patient you can now access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing reveiw by your usual practice.
You can book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant (HCA) at one of three locations across the borough. The location will depend on the day of your appointment.  Blood tests are available with the HCA.
The additional evening and weekend appointments will be available at:

As you may not be seeing your usual GP, you will need to give consent for the GP you are seeing to have access to your medical records and to send information about your consultation back to your usual GP.




Chaperone Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination. Please understand that you may ask for a chaperone to be present and the doctor will not be offended. The doctor themselves may also request another person to be present.